Last updated: 2025-12-02
Animal Orthopaedic Clinic of Florida (“AOCF,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, animalorthoclinic.com (the “Site”), or contact us by phone, email, or online forms.
By using the Site, you agree to the terms of this Privacy Policy.
We may collect the following types of information when you use our Site or interact with us:
Contact information: such as your name, phone number, email address, and mailing address when you call us, submit a contact form, or complete a referral or careers form.
Pet and case information: including your pet’s name, species, breed, age, medical history, referring veterinarian, and details about your pet’s condition when you submit a referral inquiry or medical question.
Professional information (for veterinarians and job applicants): such as clinic name, professional title, licensing information, CV/resumé details, and other information you choose to share.
Other information you choose to provide: any additional details you include in free-text fields, emails, or documents you upload or send to us.
When you visit the Site, certain information may be collected automatically, such as:
Device and usage information: IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visit.
Cookies and similar technologies: small data files stored on your device that help us understand how visitors use the Site and improve performance and user experience.
We do not knowingly use the Site to collect sensitive financial information (such as credit card numbers) or government ID numbers. Payments, if applicable, may be processed through third-party providers that have their own privacy and security practices.
We use the information we collect for purposes including:
Providing veterinary services: to schedule appointments, review your pet’s medical history, coordinate care with referring veterinarians, and respond to your questions.
Communications: to respond to your inquiries, send appointment reminders, provide updates related to your pet’s care, and communicate about referrals and records.
Site operation and improvement: to operate, maintain, and improve the Site, including troubleshooting, analytics, and security monitoring.
Professional collaboration: to communicate with referring veterinarians, share relevant medical information, and coordinate ongoing care.
Recruitment and staffing: to review and respond to job inquiries or applications submitted through the Site or by email.
Legal, safety, and compliance: to comply with applicable laws, regulations, and legal processes, and to protect the rights, property, and safety of AOCF, our clients, and others.
We do not sell your personal information to third parties.
We may share your information in the following situations:
With referring or primary veterinarians: to coordinate your pet’s care, share medical findings, and provide updates about diagnosis, treatment, and follow-up.
With service providers: trusted third-party vendors who perform services on our behalf, such as website hosting, email delivery, practice management software, analytics, or IT support. These providers are only allowed to use your information as necessary to provide their services to us.
For legal or safety reasons: when we believe it is necessary to comply with a legal obligation, respond to lawful requests, protect our rights or property, or ensure the safety of our staff, clients, or patients.
Business changes: in the event of a merger, reorganization, or other change in control involving AOCF, your information may be transferred as part of the business assets.
We do not share your information with third parties for their own marketing purposes.
Our Site may use cookies and similar technologies to:
Remember your preferences and improve your browsing experience.
Understand how visitors use the Site (for example, which pages are visited and how often).
Monitor Site performance and security.
We may also use third-party analytics tools (such as Google Analytics) to help us understand aggregate usage trends. These tools collect information such as your IP address, device information, and browsing behavior. Analytics providers operate independently and have their own privacy policies.
You can usually manage cookies through your browser settings. Disabling cookies may affect how some features of the Site work.
We take reasonable administrative, technical, and physical measures to protect the personal information we collect against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you not to send highly sensitive information (such as full medical records or payment details) through unsecured email.
We retain personal information for as long as necessary to:
Provide veterinary care and maintain accurate medical records,
Fulfill the purposes described in this Privacy Policy, and
Comply with legal, regulatory, and professional record-keeping requirements.
When information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and our internal policies.
Our services are directed to adults responsible for the care of their pets. The Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 through the Site. If you believe we have collected information from a child under 13, please contact us using the information below so we can take appropriate steps.
The Site may contain links to external websites or resources (for example, referring veterinarians, professional organizations, or third-party services). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any sites you visit.
You have certain choices regarding how we use your information:
Updating your information: You may contact us to update or correct your contact details or pet information.
Communication preferences: If you no longer wish to receive certain non-essential communications from us (such as newsletters or general updates), you can follow any unsubscribe instructions provided or contact us directly.
Browser and device controls: You can adjust your browser settings to manage cookies or other tracking technologies.
If you have questions about how your information is used, please contact us using the details below.
Animal Orthopaedic Clinic of Florida is located in the United States, and information collected through the Site is processed in the United States. If you access the Site from outside the United States, you understand that your information may be transferred to and processed in a country with different data protection laws than those in your home jurisdiction.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Site. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the Site after any changes are posted means you accept the updated Policy.
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Animal Orthopaedic Clinic of Florida
7314 W University Ave
Gainesville, FL 32608
Phone: 352-642-9838
Email: info@animalorthoclinic.com